Okay. It’s time for Miel’s first Karen story
Now I will say, I have actually dealt with a “can I speak to the manager” woman before. However, this one was not rude and I understood her circumstances, so even though I literally could not help her, I understand why she acted the way she did.
Not today though
For some backstory. I work in a general goods shop, and one service I can provide is top ups for bills. Because of the cost of living crisis, the government allows people to use a voucher to top their bills up. The one instruction I have is to ask for ID, as I have to make sure the address matches the person who is having the top up. I don’t know why. I don’t make the rules. I’m 18 and still technically “training”.
So, it starts with a woman probably in her 30s coming in with this voucher and the token, and telling me it’s for her mother. I tell her it’s fine, but I need her mother’s id to do the transaction, which she says she doesn’t have. I tell her sorry and that I can’t do it then. Up to this point, the woman was friendly. But then, she snatches the token back out my hand and goes “fucks sake” and storms out. I apologised again as she left but she didn’t acknowledge me or anything. I just brush it off and think nothing more of it.
Then. The mother comes in. Holding her bill and comes up to the till
“Why did you refuse to do this”
I tell her “I need ID to do that”
She tells me “no you don’t” oh I’m sorry do you want to come behind the counter and do my job for me then? “I’ve done it 3 times in here before” ok. I’ve never seen you before though, “I’ve even had the manager tell me I don’t need ID” shouldn’t be the case because I’ve been trained to take ID
“I don’t walk around with my birth certificate on me, I don’t have a driving licence because I don’t drive, so what do you expect me to do” I DONT FUCKING KNOW. Look maam all I do is scan people’s items and top up their bills when they bring me the right shit aka their ID. She tells me this twice I think.
And then. It’s the moment we’ve been waiting for
“Can I speak to your manager” EVERYBODY CHEERED.
Now, another thing to note is I wasn’t on shift with my manager tonight. I was on shift with this lazy man who tells me how to do stuff I already know and tells me not to do stuff I need to do. Very slow. Don’t know how he’s still in the job. But because I’m only 18 and training, he was in charge of me.
So I call him over. And she tells him
“This girl is refusing to serve me” yes just leave out the reason why and act like I’m just taking the piss
So I explain “I asked for id and she doesn’t have it”.
She once again goes off about how she doesn’t need ID, she’s never needed ID and that I’m wrong.
I respond “everyone has told me I need to ask for ID”.
My colleague just responds “who”
I just said everyone coz like
Anyway then he just tells me “it’s okay because I’ve seen her around” and at this point I’m now shaking because I’m weak and really don’t like confrontation. There’s a huge queue so I just say okay and do it. She continues to tell me that she doesn’t need id because the letter tells her just to take it into a local shop. At this point I just don’t care anymore I want her gone. I kept apologising because it’s not like I want to be difficult for customers?? I’m not doing it for fun? You think I want to be confronted by an angry woman at 7:30pm? She did actually say “it’s not your fault” though so like. 1 small win. And I know it wasn’t my fault, it was very clearly hers.
There was this one girl waiting in the queue since the daughter had first come in and cussed. When I served her I nearly just burst out crying because of how stressed the confrontation had made me. She looked at me in a way that made me feel like she was feeling sympathetic But maybe I was reaching because I was so stressed.
Shortly after this happens, one of my other colleagues had come in to buy something. And I asked him if I needed ID because I was feeling pretty gaslit at this point. And he old me yes I do need ID. SURPRISE SURPRISE! Girl who actually works at the shop knows the rules.
Anyways. I wonder if the reason my “manager” had told her she didn’t need ID was because she’s done this every time
Now I will say, I have actually dealt with a “can I speak to the manager” woman before. However, this one was not rude and I understood her circumstances, so even though I literally could not help her, I understand why she acted the way she did.
Not today though
For some backstory. I work in a general goods shop, and one service I can provide is top ups for bills. Because of the cost of living crisis, the government allows people to use a voucher to top their bills up. The one instruction I have is to ask for ID, as I have to make sure the address matches the person who is having the top up. I don’t know why. I don’t make the rules. I’m 18 and still technically “training”.
So, it starts with a woman probably in her 30s coming in with this voucher and the token, and telling me it’s for her mother. I tell her it’s fine, but I need her mother’s id to do the transaction, which she says she doesn’t have. I tell her sorry and that I can’t do it then. Up to this point, the woman was friendly. But then, she snatches the token back out my hand and goes “fucks sake” and storms out. I apologised again as she left but she didn’t acknowledge me or anything. I just brush it off and think nothing more of it.
Then. The mother comes in. Holding her bill and comes up to the till
“Why did you refuse to do this”
I tell her “I need ID to do that”
She tells me “no you don’t” oh I’m sorry do you want to come behind the counter and do my job for me then? “I’ve done it 3 times in here before” ok. I’ve never seen you before though, “I’ve even had the manager tell me I don’t need ID” shouldn’t be the case because I’ve been trained to take ID
“I don’t walk around with my birth certificate on me, I don’t have a driving licence because I don’t drive, so what do you expect me to do” I DONT FUCKING KNOW. Look maam all I do is scan people’s items and top up their bills when they bring me the right shit aka their ID. She tells me this twice I think.
And then. It’s the moment we’ve been waiting for
“Can I speak to your manager” EVERYBODY CHEERED.
Now, another thing to note is I wasn’t on shift with my manager tonight. I was on shift with this lazy man who tells me how to do stuff I already know and tells me not to do stuff I need to do. Very slow. Don’t know how he’s still in the job. But because I’m only 18 and training, he was in charge of me.
So I call him over. And she tells him
“This girl is refusing to serve me” yes just leave out the reason why and act like I’m just taking the piss
So I explain “I asked for id and she doesn’t have it”.
She once again goes off about how she doesn’t need ID, she’s never needed ID and that I’m wrong.
I respond “everyone has told me I need to ask for ID”.
My colleague just responds “who”
I just said everyone coz like
Anyway then he just tells me “it’s okay because I’ve seen her around” and at this point I’m now shaking because I’m weak and really don’t like confrontation. There’s a huge queue so I just say okay and do it. She continues to tell me that she doesn’t need id because the letter tells her just to take it into a local shop. At this point I just don’t care anymore I want her gone. I kept apologising because it’s not like I want to be difficult for customers?? I’m not doing it for fun? You think I want to be confronted by an angry woman at 7:30pm? She did actually say “it’s not your fault” though so like. 1 small win. And I know it wasn’t my fault, it was very clearly hers.
There was this one girl waiting in the queue since the daughter had first come in and cussed. When I served her I nearly just burst out crying because of how stressed the confrontation had made me. She looked at me in a way that made me feel like she was feeling sympathetic But maybe I was reaching because I was so stressed.
Shortly after this happens, one of my other colleagues had come in to buy something. And I asked him if I needed ID because I was feeling pretty gaslit at this point. And he old me yes I do need ID. SURPRISE SURPRISE! Girl who actually works at the shop knows the rules.
Anyways. I wonder if the reason my “manager” had told her she didn’t need ID was because she’s done this every time